About ARC

BACKGROUND

ARC Telecoms is a converged voice and IP data telecommunications service provider dedicated to meet the unique requirements of the small and medium business (SMB) sector in South Africa.

It was founded in April 2010 to meet the increasing demand from the SMB sector for a provider of a complete suite of high quality voice, internet access and managed network solutions, along with cost-effective cloud-based productivity applications. ARC’s solutions and services are backed by world-class customer service and support that is attuned to the resources and priorities of the mid-size business.

ARC Telecoms employs a ‘network neutral’ business model for connectivity. Currently, ARC Telecoms has wholesale agreements with all the major networks to ensure it can offer clients the most appropriate last-mile option. ARC Telecoms is then able to layer its own core Internet and voice products and services over the network. The benefit of this model is that ARC Telecoms will not only deal directly with the networks on the customer’s behalf, but can also redesign and realign product offerings and packages to better suit SME requirements.

This model of developing solutions when they are needed, and forging smart partnerships where good technology is already available, is central to how ARC Telecoms builds its relationships with customers, staff, channel partners and suppliers. Providing exceptional service to the SMB sector means going beyond mere technology provision and becoming an integral part of the IT ecosystem.

As important as customers’ choice of the best technology is ARC Telecoms’ focus is on delivery, with ease of implementation being key. To this end, ARC Telecoms has adopted the best techniques from global experts to ensure seamless ordering and configuration processes, and remarkable support backed by realistic and price-competitive service level agreements to ensure the company lives up to its promises.
THE ARC DIFFERENCE

ARC is focused on you.

ARC Telecoms is an IP telecommunications service provider dedicated to meeting the requirements of the small to medium sized business market in South Africa. The mid-market is an under serviced sector with a few giants servicing the large enterprises and many consumer focused and small-business ISPs wishing they could. The result is that the true economic powerhouses of the SA economy – medium sized businesses – get lost in the gap between the very small and the very large. For the technical minded who know exactly what they want, you can choose from our selection of services. For the non-technical you have access to a knowledgeable guide who will recommend a solution. And, we have a try-before-you-buy program to ensure you don’t make a mistake.

ARC takes the risks for you.

A first in South Africa, ARC Telecoms will provide you with a no strings 14-day trial of any entry-level connectivity or voice service you are (seriously) thinking about implementing. We are that confident in our technology, our service and our ability to create technology answers to your business needs. If you like it, you keep it and we bill you. If not, we pull it out and take it away – no pressure, no risk.

ARC supports you.

ARC has two great support strategies. First we have a helpdesk that understands the small and medium business environment with clearly defined support levels and response times that you choose according to your needs and budget. And second, we provide a dedicated account manager that you can shout at when things go wrong, and who can shout on your behalf to get those things right. (ARC recommends taking the dedicated account manager out for a drink once things are sorted out.)

ARC is carrier independent.

When it comes to the commodity of bandwidth, we know that the best way to give you value is to partner with a number of carriers to make sure we can give you the best connectivity and last mile option. ARC isn’t interested in fighting it out in an implementation battle over who has the longest, phattest, darkest fibre. We would rather find the best connectivity option for you and spend our time creating products and value-added services that make a real difference.

ARC is in your phone, in your router, in the data centre and in the cloud.

We know that the internet is not just about getting email. Our solutions encompass connectivity, voice, managed services and application delivery through the cloud. As a small or medium sized business its best to work with one supplier who understands all your requirements and has the partner network to provide the solutions you need. That is what we hope to become – your telecommunications go-to guys. The vision is to grow ARC Telecoms into a provider that continually improves and adjusts its value added-service offerings to the changing needs of our small and medium sized clients.

ARC has SLAs that won’t make your FD or your end-users cry.

Technology is nothing without trust. You need to trust that we will do whatever it takes to honour our agreements. We have done our homework, spoken to all the right people and worked out the best way to bring products to market, support them and offer the realistic, price-competitive service level agreements that we can all live with.

ARC is empowered.

ARC Telecoms is a level four broad-based black economic empowerment status and 100% procurement recognition.